Going Home

At Conway Medical Center, our goal is to work with you to get you back home in your own healing environment as soon as your provider feels you’re well enough.  On that day, we’ll be working to get you on your way home by 2pm.

Here are four easy steps in the process of being discharged from the hospital:

1. Your physician will write a discharge order on your chart.
2. Your physician will probably discuss your release with you; otherwise one of the nurses will inform you.
3. You, a relative, or friend should go to the cashier in the business office. When the account has been settled in full by cash payment, insurance confirmation, or special arrangement with the business office, an official release will be given to you. If prior arrangements are made with the admission office, courtesy discharge privileges may be granted by the hospital, eliminating step number three.
4. When this has been given to one of the nurses, you are ready to go home.

Late Charges – It sometimes requires as much as 24 hours for late test results and charges to reach our data processing department. For this reason, charges for treatments or medicines ordered during the 24 hours preceding discharge may not be received at the business office in time to appear on your bill before you leave the hospital.

After you leave the hospital, you may receive a survey in the mail asking you about your visit. Please complete the survey. We will use your feedback to make improvements — helping us to assure that our care and service are excellent.

Another option for expressing your concerns is to contact the following:

South Carolina Department of Health & Environmental Control
Health Licensing
2600 Bull Avenue
Columbia, SC 29201
Phone: (803) 545-4370
Fax: (803) 545-4212

DNV GL Healthcare:
Toll free: 866-496-9647
Mailing Address: 400 Techne Center Dr. Suite 100
Milford, OH 45150
Attn: Complaints
Website: www.dnvglhealthcare.com
Email: hospitalcomplaint@dnvgl.com

We hope that your stay with us is a satisfactory one. The entire hospital team has this objective: to help you get well as soon as possible.